Ummmm….where’s the IVR?
Over the past month, I have been investigating agent-assisted IVRs, and working through some of the implications the technology may have on the contact center/IVR space. Today, I decided to give them a try. One company that uses the guided IVR, Spiegel, talked to me during an interview about their experience with the IVR, which [...]
Operator Now
When my mother books a plane ticket, she’ll voluntarily get herself bumped in exchange for a later first class ticket on a later flight, plus a free flight anywhere in the nation. So my mother swung this little scam on a United Airlines flight from JFK to San Francisco, exchanging a 5pm departing flight for [...]
New blogger! New posts!
I’ll be joined today by another staffer, Speech Tech‘s editorial assistant and superstar writer Ryan Joe. In our print magazine, Ryan writes features targeting builders and developers — on here, he’ll be letting loose on the speech industry and covering whatever gets his attention. He’s an asset to this magazine, and one of the best [...]
