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What happens when a company kicks its call recorders to the scrap yards? Where do those quality monitoring systems go to die? The contact center cemetery! Well, most likely not. But today, a company called VirtualLogger announced a new Up-Grade Program for contact centers wishing to ditch their old systems in favor of hosted solutions. [...]
The New York Times has an article today about how cars overloaded with portable DVD players and computer keyboards are actually making the roadways considerably more dangerous. Man. Computers? When I was ten, my parents took me on a thirteen hour roadtrip from California to Utah (Violin camp. Seriously). They played an unabridged audio book [...]