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You are here: Home / 2008 / April / 22 / It’s not old-timey, but new DA app does involve real operators.
STM Blog

It’s not old-timey, but new DA app does involve real operators.

By STM Blog on April 22, 2008

Following a completely speech-unrelated weekend, we’re back at work….begrudgingly. (It’s in the 70s! There is sun!) Anyhow, remember that V-ENABLE test run we’re doing? It’s still going on! But to keep you up to date, here’s big news V-ENABLE released today: it has spun off a new service called FreeMobile411. Available for download, the program works multi-modally. Alas, you must own a Sprint phone to use it.

Directory assistance! Get it?!

Following a completely speech-unrelated weekend, we’re back at work….begrudgingly. (It’s in the 70s! There is sun!) Anyhow, remember that V-ENABLE test run we’re doing? It’s still going on! But to keep you up to date, here’s big news V-ENABLE released today: it has spun off a new service called FreeMobile411. Available for download, the program works multi-modally. Alas, you must own a Sprint phone to use it. Bummer!

Here are the details:

- The application combines both speech and text. To find a business or category, users speak what they’re looking for. The results then appear on the screen in text format.

- If the caller is still unable to find their desired search, they can access an operator.

- It’s ad-supported. Frown face.

- The numbers: 140 million residential and 14 million business listings.

- It also includes maps, driving directions, and names of nearby businesses.

For more info, check out the press release here. Yes, it’s in PDF – sorry!

[Image via PrivateLine.com]

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Tagged Contact Center, Directory Assistance, Mobile, Multimodality, News, Product Releases, Speech Recognition, Voice Search
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