One Response

  1. Call Center Executive
    Call Center Executive July 25, 2008 at 12:29 am |

    From Vikas

    Since customer service is about eliminating customer frustration and providing them with satisfied solutions, personalized solutions to their queries is mandatory to sustain trust in the service provider. In this respect, technology advancement in the form of Intelligent Customer Front Door (ICFD) is a big leap over the IVR solutions. ICFD is a comparatively less flexible approach to solve the customers’ issues as customer service needs to be convenient, consistent, personalized, responsive, and proactive.


Comments are closed.