Comments on: Look! Another Contact Center App http://www.speechtechblog.com/2008/04/30/look-another-contact-center-app Wed, 28 Jul 2010 16:18:54 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Call Center Executive http://www.speechtechblog.com/2008/04/30/look-another-contact-center-app/comment-page-1#comment-262 Call Center Executive Fri, 25 Jul 2008 04:29:43 +0000 http://www.speechtechblog.com/?p=73#comment-262 From Vikas Hi Since customer service is about eliminating customer frustration and providing them with satisfied solutions, personalized solutions to their queries is mandatory to sustain trust in the service provider. In this respect, technology advancement in the form of Intelligent Customer Front Door (ICFD) is a big leap over the IVR solutions. ICFD is a comparatively less flexible approach to solve the customers' issues as customer service needs to be convenient, consistent, personalized, responsive, and proactive. Thanks From Vikas

Hi
Since customer service is about eliminating customer frustration and providing them with satisfied solutions, personalized solutions to their queries is mandatory to sustain trust in the service provider. In this respect, technology advancement in the form of Intelligent Customer Front Door (ICFD) is a big leap over the IVR solutions. ICFD is a comparatively less flexible approach to solve the customers’ issues as customer service needs to be convenient, consistent, personalized, responsive, and proactive.

Thanks

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