Now back in the loving embrace of our New York offices, I thought I’d take a look back at Voice Search and give you Speech Heads out there some final views.
Like all trade shows, there was of course a fair amount of wheeling and dealing-companies ponying up to each other, seeing if they could hew together some kind of symbiotic relationship that would produce some killer solution capable of reaping mega profits. Sort of like a Power Ranger’s Megazord, those giant fighting robots the Rangers had that were made up of various other smaller robots.
In all that hubbub, it was pretty clear that there were three companies that everyone was looking to try and integrate their offerings into: Google, Yahoo, and Microsoft.
There was hardly a minute between sessions I didn’t see Michael Cohen from Google or the gaggle of Microsoft folks not surrounded by eager speech impresarios. Marc Davis from Yahoo, who was only in town for a couple of hours to boost oneSearch at his keynote, was literally deluged by a crush of people wanting to exchange business cards (full disclosure: me too!) before he had to jet back to San Francisco.
The prevailing feeling at the conference, as I described in my last dispatch, was that mobile voice search is where it was at; that there we would see real and massive growth for speech in the coming years. All heads were turned to giants like Google and Microsoft to lead the way, too. They, many feel, could provide the shake up that speech has really needed.
The field has been kind of limited in scope for the last pack of years. Until late, it hadn’t really expanded too far beyond the places it’s traditionally been found: call centers, command-and-control functionality, and dictation. Without new territory, speech has plugged along without ever seeing explosive growth. With the entrance of Google, Microsoft, and Yahoo into voice search, the speech community seems to be excited by the possibilities, and, though they might be reluctant to say it on the record, some of the potential changes in players.
It’s no state secret that Nuance has been dominating speech, acquiring technologies like IBM’s patents, or Philips’ speech, and a slew of others. In the process, as you might find in any aggressive climb to the top, it’s stepped on quite a few toes getting there and has no shortage of discontents. You don’t have to push too hard to get people griping about Nuance in San Diego.
“In a market where there hasn’t been a big brother, [Nuance] rolled up into one,” Joseph Bentzel, chief marketing officer for SpeechCycle and, it should be noted, a competitor, told me. “But in a market where there are bigger brothers doing it for free and virally…” he added before trailing off with half a smile and letting his pause sketch out the possibilities.
While Nuance has cast a large shadow over speech, acquiring its way to the top, building a strong speech provider out of a company that originally just handled OCR scanner software, ScanSoft, Mr. Bentzel thinks it’s reached the end of the line as far as being the undisputed king of speech. By his account, voice search will grow the market and create a space outside of Nuance’s purview.
“Nuance will not exist as a leader in 24 months unless Paul Ricci [Nuance's CEO] reads this article and hires me,” Mr. Bentzel jokes.
Part of Nuance’s problem, as he sees it, is that they’ve tried to become the one-stop solution for all speech needs. They’ve tried to control the process from the ground up, acquiring and integrating technologies into their own banner. This has had the effect of freezing other companies out, and, in some cases, making them hostile.
“This is the Rebel Alliance,” Mr. Bentzel says of Voice Search. “This is the Luke Skywalker Show. We’re on the ice planet and they’ve ignored us.”
While he seems totally at ease comparing Nuance to the Empire from Star Wars, Mr. Bentzel is also quick to say that everyone in speech ought to “thank Paul Ricci for putting speech on the map.”
“I’m not one of these Nuance haters,” he insists. He says he’s more or less agnostic and only sees problems where market growth is impeded, so forget about thinking he views Ricci as some kind of Darth Vader force-choking everyone at the table.
In fact, he suggests that there wouldn’t be much speech out there without Nuance’s drive to make it a big business.
Mr. Bentzel’s position (and others like his) represents an attitudinal shift in how the field has come to view itself. If I, or anyone else for that matter, made the mistake of saying “speech industry,” there were a group of people on hand, just ready pounce, saying, “Speech isn’t an industry, it’s a tool.” Speech is starting to see itself as a subordinate modality to larger functionality, not an end in and of itself the way it has been viewed in its more academic roots.
If you don’t believe me, just try saying “speech industry” for yourself at SpeechTek in August. When you walk into that trap, they’ll whip out that little tool mantra like it were a brand new gun they’d just been itching use and you were the hapless mugger who made the mistake of trying something today.
It’s a crazy mixed up world out there, Speech Heads. Even without the recession, everything is in flux and it seems like everyone is trying something today. Carry a speech-gun and watch your back is my advice.
***SPECIAL NOTE: Due to an oversight entirely on my part, we had erroniously reported that Nuance didn’t have much of a presence at Voice Search. In fact, they did. Brad Bargan, Nuance’s VP of product development, participated in several events. My most humble apologies to them and to our readers.***
