Speech Heads, I don’t know how many of you are also readers of our sister site, DestinationCRM, but if you aren’t you might have missed this little tag-team approach my collegue Chris Musico and I had going on over there. We both covered Microsoft/TellMe’s recent launch of some speech-enabled functionality to their enterprise cloud-based offering.
Chris chatted the distance the venerable Elizabeth Herrell, vice president at Forrester Research, while I yaked it up longtime with the honorable Daniel Hong, lead analyst at Datamonitor, and the results couldn’t have been any more different. While both agreed that IVR was underutilized in the enterprise space, they had divergent views on what Microsoft’s more aggressive pursuit of speech meant for speech big dog Nuance.
While Ms. Herrell seems to think that Nuance better watch its eggs, Mr. Hong sees the releases as less significant and doesn’t think it will make a spit’s worth of difference to Nuance’s nest. Watch the sparks fly HERE and HERE.
“You won’t want to miss this clash of the titans,” says my brother Adam B.
