Let the beauty pageant begin, Speech Heads!
Perhaps as a warming aperitif to our own 2009 Speech Industry Awards—-now accepting applications—-Voxeo has made Datamonitor’s 2009 “Decision Making Matrix” for the IVR space publicly available on their site.
Datamonitor recognized Voxeo and Genesys as the #1 slammin’ players in the IVR space this year. The two vendors “achieved the highest aggregated scores across technical capabilities, end-user sentiment and market impact rankings.”
Avaya, Cisco, Convergys / Intervoice and Nortel were also highlighted for their strong market presences, technical capabilities, but didn’t score as highly in end-user sentiment. Likewise, Aspect, Holly Connects and Syntellect were runner’ed-up as “viable contenders” with their own “unique strengths.”
The report has far more detailed explanations and considerations of where IVR has been historically and where it seems to be trending. Check out the full results HERE!
Also, if you feel yourself desperate for more speech awards and rankings, be sure to register for SpeechTek where the winners of the 2009 Speech Awards will be unveiled. I know that since we announced that we’d be taking entries, my brother Adam B. has been hyperventilating into a brown paper bag.
