Congratulations to all of you Speech Heads out there in the IVR space!
According to DMG Consulting, the next two years are going to be sweetbacked, money-raking years. The whole kit and caboodle is going to be worth 2.7 billion clams by 2011.
In a press release, the consulting firm said that the recession has actually sped up the pace of IVR adoption and “infused momentum into the hosted/managed service” market-the latter being a trend that we’ve all been noticing around the office since back in January. In this shameless display of horn-tooting, I’ll refer all you IVR-cats to my feature that predicted as much (though truth be told it was a kind obvious call).
DMG says that IVRs are also flying off the customized shelves on the strength of new applications, rapid deployment, and recent innovations. It projects a four-year CAGR of 13.4 percent for hosted/managed-inbound IVR and 18.7 percent for the outbound IVR segment (great, more robocalls). Sales of premise-based IVRs are expected to decline as hosted and the overall market rise, perhaps a symptom of atrophied cash reserves and more trust in providers.
The consulting firm also notes that organizations of “all types”—-big ‘uns, small ‘uns, governments, higher ed., non-profits, and a dozen such entities of similar stripe that poo-poo’d hosted/managed service IVR yesterday are not only reconsidering today, but BUYING.
So to you future billionaires out there in IVRs, I ask the following: if in some smoky drawing room any of you should engage in some weird bet amongst yourselves about nature v. nurture and decide to put your conflicting ideas to the test by pulling some roustabout scamp off the street, furnishing him with millions of dollars, a mansion, butlers, and scores of elegant dinner dates with beautiful heiresses, please consider me your roustaboutish scamp.
