Hey Speech-Heads,

Here’s a quick reminder to check out the latest Web Exclusive from the Sounding Board at Speech Technology.

This month, Daniel Ziv–vice president of customer interaction analytics at Verint Witness Actionable Solutions–tackles how understanding customer behavior is important regardless of the chosen communications medium in a pice titled Social Media Meets Speech Analytics.

Check It.  As my Speech Brother Eric B. once said: “This one is gonna be a real barnburner.”