Speech Technology Magazine SpeechTEK Conference
 
Adam B.   —   March 18, 2010 @ 9:00 am

Speech-Heads,

If there’s one thing my Speech Brother Eric B. loves it is Testing & Tuning.  He’s a fiend for it.  And that is why he just about lost his mind, when he learned about the Speech Technology Webinar on April 8th:  Putting Your IVR System To The Test!  The Importance of Testing, Tuning and Tools.

This one is NOT to be missed, so Register Today!

THURSDAY APRIL 8TH, 2010 • 11:00am PT / 2:00pm ET
Customer contact is crucial in today’s business world – even more so than in the past, when it comes to customer retention and cost savings.  Too many times we wait to test our systems until after they have been implemented which can be costly not only from a budget spend but in regards to customer dissatisfaction! Learn why it is imperative to test your systems upfront and why this process must be continued throughout its lifecycle in order to reach optimum results.

Join Ovum, Avaya, and Angel.com as they discuss “Putting your IVR to the test!  The importance of testing, tuning and tools” on April 8, 2010

What you will learn:

  • What to do before declaring your application ready
  • How to keep a watchful eye on your new system
  • How to iteratively prototype your IVR application for fine tuning
  • How to tune your IVR by using qualitative data from call recordings

Register now for this informational one-hour Web seminar.

Reserve quickly—space is limited. Audio is streamed over the Internet, so turn up your computer speakers!

MODERATOR ANALYST
image image
David Myron
Editorial Director
Speech Technology magazine
Daniel Hong
Lead Analyst
Customer Interaction
Ovum
(formerly Datamonitor)
PRESENTERS
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Charles Galles
Senior Consultant - Self Service Solutions
Avaya
Vidhi Bhansali
Senior VUI Analyst
Angel.com

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