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  1. Jason M
    Jason M September 10, 2010 at 11:48 am |

    Hi Kathleen,

    You present an interesting paradox, one that is presenting my company some challenges. Perhaps you or your team can help?

    I happened upon this post while looking for a natural language IVR. But what I’m looking for is not quite an IVR. I know of a marketing company that uses an offshore center with human agents that actually listen to the call, then select the appropriate voice prompt response through their call center app and a perfectly U.S. English pre-recorded voice responds, perfect tonality and all. Have you heard of such a soundboard app for call centers or know of an offshore center that offers such services?

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