Len Klie

Convergys Is a Top Outsourcer

Convergys has been named to the 2010 GS 100 List of Companies that Define Global Outsourcing. Convergys was also named in the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors.

These lists are compiled annually by Global Services Media, connecting buyers and service providers in the global IT services and BPO industry, and Neo Advisory, a consulting firm that leverages outsourcing and globalization to enable organizational transformation.

The GS 100 analysis model identified four main areas where it says Convergys has excelled:

Management Excellence, including revenue, growth, profitability, thought leadership, innovation, marketing, leadership quality, risk management measures, and other performance indicators;

Customer Maturity, including new customers, industries, and geographies, contract sizes, customer case studies, complexity of projects, etc.;

Global Delivery Maturity, such as global delivery footprint, type of work performed, and expansions; and

Breadth of Services Portfolio, including breadth of capabilities and service offerings across the industry, domain expertise across industries, vendor management practices, and category leadership.

As one would expect, Convergys is tickled pink about the honor. “We are very pleased to be included on the list of companies that define global outsourcing because this high honor reflects so positively on our clients and on the unparalleled quality and dedication of our approximately 65,000 employees,” said Andrea Ayers, Convergys’ president of customer management.

“As a company that defines global outsourcing, Convergys helps optimize everyday interactions, turning the customer experience into a strategic differentiator for our clients,” Ayers continued to boast. “As a single-source provider of self-service and agent-assisted care, Convergys supports its clients by combining innovative technology and agent-assisted services to optimize the customer experience.”

And it’s no wonder Convergys is ringing up such honors. The company operates 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, giving it a global reach and perspective. It also serves many of the top companies in their respective fields: Convergys serves 25 of the FORTUNE Top 50 companies, eight of the Top 10 commercial banks, seven of the Top 10 communications companies, seven of the Top 10 healthcare organizations, seven of the Top 10 retail and e-commerce firms, and seven of the Top 10 technology companies. Now those are some impressive stats.