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Nuance DID Have to Train Vocalizer

Nuance DID Have to Train Vocalizer

In response to my post yesterday about Nuance’s Vocalizer competing with humans in the Boston area to see which could correctly pronounce several rather difficult names and phrases, I asked for clarification as to how much work had to go into the Vocalizer solution to make it fare so well.

Nuance Takes on the Human Race

Some companies are reluctant to automate certain tasks through their contact centers because they think humans are better than machines. They incorrectly assume that humans are smarter than machines at correctly pronouncing tricky names and words? Nuance set out to see if that was the case by stepping out on the streets of Boston recently […]