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Is It Hot in Here, Or Is It Just IVR Hell?

I recently stumbled upon a great article by Natalie Dyke on the Destination CRM Web site. The article, titled “IVR Hell,” definitely encapsulates everything amiss with mis-designed, mis-written, and just generally frustrating phone trees. Dyke really brings a lot of great points home, and she’s coming strictly from a customer’s perspective. IVR is the customer’s […]

Voicing for IVRs

Ever since I started blogging, I’ve heard from many voice talent wanting advice about how to get into voicing interactive voice response (IVR) systems, which is my area of specialty. Like any niche that people find themselves in, I can’t say that I mapped out a plan that placed me exactly where I am today; […]

Genesys Up for Sale? — New Developments Rumored

According to a few published reports, Alcatel-Lucent was working on a deal to sell its enterprise business unit to Permira Advisers, a London-based private equity firm with a European heritage and global reach, but that deal has collapsed. Well now it seems that Permira is in  talks to buy only the Genesys Telecommunications Laboratories part […]