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A Quiet Acquisition for Nuance

Nuance has acquired Spanish speech biometrics technology provider Agnitio, but the two companies have been completely quiet about the deal for some reason. There were no press releases or media hype of any kind. In fact, the only reference either company has made to the deal is a line on Agnitio’s web site that identifies […]

Say Hello to HiMirror

Say Hello to HiMirror

I always knew we Americans are pretty vain, and perhaps even a bit narcissistic, but this might be taking it just a little too far: Apparently there’s now a voice-enabled smart beauty mirror that offers the ultimate in self-reflection.  Launching today in the United States, HiMirror offers in-depth, personalized skincare analysis. A companion Smart Body Scale can measure  weight, body mass index, body fat, […]

In Contact Centers, Voice Is Still King

Despite the rise in the use of non-voice channels for customer support, phone is still king, according to research released recently by inContact and Qualtrics The survey found that agents use phone-based support 86 percent of the time. The new research indicates a steady increase in non-voice channels for customer service, and CSRs are using multiple channels simultaneously, […]