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Say Hello to HiMirror

Say Hello to HiMirror

I always knew we Americans are pretty vain, and perhaps even a bit narcissistic, but this might be taking it just a little too far: Apparently there’s now a voice-enabled smart beauty mirror that offers the ultimate in self-reflection.  Launching today in the United States, HiMirror offers in-depth, personalized skincare analysis. A companion Smart Body Scale can measure  weight, body mass index, body fat, […]

In Contact Centers, Voice Is Still King

Despite the rise in the use of non-voice channels for customer support, phone is still king, according to research released recently by inContact and Qualtrics The survey found that agents use phone-based support 86 percent of the time. The new research indicates a steady increase in non-voice channels for customer service, and CSRs are using multiple channels simultaneously, […]

Is Amazon on a Quest to Take Over the House?

Before long, it seems, Amazon’s Alexa Voice service will control everything in the house. It will become the one ring (or in this case, device) to rule them all. DTS, a provider of high-definition audio solutions, is the latest company to begin working with Amazon to bring the Alexa service to its ecosystem, incorporating the […]

Device Gives Farmers a Voice in the Field

Device Gives Farmers a Voice in the Field

I live in the Big Apple, so I’m not too in-tune with the daily struggles of farmers in America’s heartland, but apparently small, independent corn and wheat farmers and processors come in as underdogs when it comes to pricing their grain due to their small scale, at least that’s what Kurt Ahrens, founder of grain analysis […]

Kenmore Releases a Voice-Controlled Shopping App

Kenmore Releases a Voice-Controlled Shopping App

Appliance manufacturer Kenmore, a division of Sears Holdings, has launched Alfie, a voice-controlled intelligent shopper that does the research for you to find the right item at the best price, regardless of the retailer. Alfie an shop for anything, from everyday items like paper towels, printer ink, or groceries, to the perfect birthday gift for […]

IVR Technology Group Is on the Rise

IVR Technology Group, a provider of voice and text applications, has completed its acquisition of Atlanta-based DemandVoice, a provider of VoiceXML hosting and platform provider of integrated phone payment solutions. The acquisition of DemandVoice will allow IVR Technology Group to integrate the DemandVoice “Pay It By Phone” and IVR Technology Group’s iPay products for a more feature-rich and […]

Sonos Lets Me Control My Music with Voice

Sonos Lets Me Control My Music with Voice

I first came in contact with Sonos music systems at my dentist’s office. I was very impressed with not just the sound quality but with the consistency. As I went from waiting room to dental hygienist’s chair to the x-ray room to the dentist’s office, the sound was there in each room, and it was […]