Len Klie

Dickey’s Barbecue Pit Adds Voice to Business Functions

Dallas-based Dickey’s Barbecue Pit has begun rolling out iOLAP’s Enterprise Voice Platform to carry out daily business functions at its more than 600 store locations in 44 states.

The software, which is powered by Amazon’s Alexa voice platform, lets Dickey’s owners/operators retrieve store information via voice commands. They can ask Alexa for their daily sales metrics, key performance indicator analytics, or even when the briskets in their smokers should be finished smoking. The platform can also perform inventory analysis, issue food safety reminders, and provide waste management controls.

Dickey’s, a known technology pioneer in the restaurant industry, is adopting this new platform accelerating the development, deployment, operations, and monitoring of Alexa Skills in the business environment. The installation of part of a larger big data initiative at Dickey’s.

Dickey’s Barbecue Pit incorporates iOLAP’s Enterprise Voice Platform to quickly find business metrics. (PRNewsfoto/Dickey’s Barbecue)

“In working with iOLAP to customize this technology for our restaurants, we are giving each of our franchisees a way to carry out key business functions hands-free in their kitchens,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, in a statement “At Dickey’s, we are constantly looking for new ways to better our business along with our slow-smoked barbecue. This new technology means our franchisees can retrieve key data without having to stop smoking ribs.

“Smokestack, our proprietary data platform, makes data accessible and actionable in our restaurants,” she continue. “By layering in this new enterprise voice platform, we hope to make data even more restaurant-friendly. We’ve worked a lot with iOLAP to optimize Alexa for the kitchen, from the data integration to the right placement in the back of house. We’ve also been thankful for franchisees that have opted in to further test the technology.”

“I have been with Dickey’s for over 20 years, and I never would have thought we would be using an Alexa to carry out parts key of the business,” said Dale Smith, one of Dickey’s owners/operators, in a statement. “I can continue to do what is important, which is smoking meats, while Alexa can easily give me the business metrics I need.”