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Banks Banking on IVR

A new survey from BillingTree, a payment technology provider, has found that¬† financial institutions this year are seeking payments via mobile, text, and interactive voice response (IVR). The report found that credit/debit card payment acceptance via mobile app was the most sought-after technology, closely followed by payment via text and automated phone/IVR. More than two […]

Wasn’t Speech Supposed to Fix That?

I thought the whole purpose of providing speech technologies as part of in-vehicle systems was supposed to increase safety. But the technology, while a few years old already, hasn’t done much to increase driver safety, it would seem. In fact, as the technology gets more sophisticated, it’s having the opposite effect. Or at least that […]

Sonos Supports All Major Voice Apps, And So Do I.

Sonos Supports All Major Voice Apps, And So Do I.

Sonos today previewed the Sonos One, a voice-controlled smart speaker that supports multiple voice services in addition to playing music, podcasts, audiobooks, and other content from more than 80 streaming services. The first of the voice services to be supported is Amazon’s Alexa. Sonos users in the United States, the United Kingdom, and Germany can […]