Obscenity Will Never Go Out of Style
It was an obscene phone call so well-cloaked; so incredibly subtly executed, that I didn’t even know I was into it until it was way too late. It was a Saturday morning, full of the usual hub-bub and rushing around that weekends usually bring, and we were on our way out of the house when the phone rang. It [...]
My Bad Business Model
My product can’t be manufactured without me physically being in the factory. I’m a shopkeeper who always has to be on premises to make a sale, and my product can’t be made in advance, stockpiled, or frozen. I am, in fact, my product. The telephone prompts I voice for telephone systems around the world are, [...]
Offbeat Clients Need IVR Too
In my career as a professional telephone voice, I can tell you that the work is fairly formulaic: Almost everybody requires a front-end (“greeting”) message, a message once people get to their various department selections, an after-hours greeting, and occasionally, an extended absence greeting. That’s it. Sometimes, there’s deviation from that, but not often. Pretty [...]
Traits of My Favorite Telco Clients — Part 2
In my most recent blog post, I discussed tangible measures that IVR writers can do with their scripts to greatly facilitate the recording of their prompts. It can be as simple as the program and format you use. In this post, I’ll delve into other ways that can forge a strong and easy relationship with [...]
The Voices Behind The Consoles
There are certain TV shows and films that have featured unseen, automated, mechanical “voices” that never materialized into human form. They occupied a mechanized framework instead of a physical body, and became all the more fascinating and alluring to us because of their mystique as unseen characters. One of the most legendary “Voices Behind the [...]
We Really Are Happy to Serve You…
I had the good fortune to be able to persuade Emily Yellin, internationally-recognized customer service expert, to agree to be interviewed for this blog. I loved her keynote address at SpeechTEK two years ago, and devoured her best-selling book, Your Call is (Not That) Important To Us. In addition to being an author and in-demand [...]
