What “Flavor” Speaks for Your Company?
You probably gave a great deal of thought to your Web site and the image you wanted to convey to customers the moment they landed on your page. You knew people would make an instant (and sometimes unforgiving) decision about whether they wanted to delve deeper into doing business with you based on seemingly ethereal [...]
Punctuation Is Your Best Friend in IVR Writing
As someone who voices telephone prompts every day, I get orders in which the client has written a lengthy explanation like: “….this phrase comes after ‘Please enter your…’ and before ‘followed by pound.’” It’s a lot of effort to explain where the prompt will occur—especially when I have such an amazingly simple remedy, and it [...]
