At last year’s G-Force in San Diego, the company unveiled its Dynamic Contact Center (DCC), bringing the contact center beyond the phone to include customer contacts that come in from the Web, email, chat, fax, text message, and any other mode imaginable.
San Antonio is the seventh-largest city in the United States, and the cultural gateway to the American Southwest. It’s also home to this year’s G-Force, Genesys Telecommunications’ annual customer conference.
This is Speech Tech senior editor Len Klie’s first post on our blog. Be nice to him. Welcome to the interwebs, Len. New Jersey-based speech technology vendor iVoice only a few months ago received a U.S. patent for a methodology to make “Talking Consumer Products with Voice Instructions via Wireless Technology.” The company is moving […]