Len Klie

Speaking with Your Hands, and Not in Sign Language

Speaking with Your Hands, and Not in Sign Language

Just when we started thinking speech had been to the top of the mountain and back and there is nowhere left for the technology to go, this comes into our offices…

Apple finally lets Google Voice into the App Store

Google Voice has been available now for more than a year, but alas, poor iPhone owners were unable to use the app because Apple refused to offer it. Now, earlier this week, the powers that be at Apple apparently heard the cry of the masses and have made Google Voice for iPhone available to download […]

Microsoft Edges Even Closer to Business World Domination

Microsoft, not content to already control the business applications market, this week fielded its latest entry into the unified communications market with Lync, the next-generation of its Office Communications Server. The new software package features most of what users would expect from a UC offering, including instant messaging, presence, and audio, video, and Web conferencing, […]

An Oldie but goody

Speech has been taking a lot of lumps as of late, with many companies advertising the anti-IVR, that is, the fact that you can get a live person rather than talking to an IVR when you call their customer service lines. Chase and esurance are the two top firms that come to mind, and we’ve […]

Convergys Is a Top Outsourcer

Convergys has been named to the 2010 GS 100 List of Companies that Define Global Outsourcing. Convergys was also named in the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors. These lists are compiled annually by Global Services Media, connecting buyers and service providers in the global IT services and […]

Speech Is Assured a Place on the Road Ahead

Speech in the car has gotten a lot of press in the last few weeks, thanks to key initiatives from speech processing technology providers Microsoft and SVOX. SVOX earlier this month announced that it is working with German automaker Volkswagen to develop natural language understanding (NLU) voice interfaces for the car. The ambitious goal of […]

And the Hits Just Keep Coming

GM Voices’ Epic Rock ‘n’ Soul Story Features a Geeky Twist No one would dare to call GM Voices a one-hit wonder, ready to take its place next to such bands as The Knack and Kajagoogoo. For those who have been eagerly awaiting the company’s second hit single after “The Asterisk Song” and companion music […]