Len Klie

Convergys Is a Top Outsourcer

Convergys has been named to the 2010 GS 100 List of Companies that Define Global Outsourcing. Convergys was also named in the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors. These lists are compiled annually by Global Services Media, connecting buyers and service providers in the global IT services and […]

Speech Is Assured a Place on the Road Ahead

Speech in the car has gotten a lot of press in the last few weeks, thanks to key initiatives from speech processing technology providers Microsoft and SVOX. SVOX earlier this month announced that it is working with German automaker Volkswagen to develop natural language understanding (NLU) voice interfaces for the car. The ambitious goal of […]

And the Hits Just Keep Coming

GM Voices’ Epic Rock ‘n’ Soul Story Features a Geeky Twist No one would dare to call GM Voices a one-hit wonder, ready to take its place next to such bands as The Knack and Kajagoogoo. For those who have been eagerly awaiting the company’s second hit single after “The Asterisk Song” and companion music […]

Goodbye Goog-411

Google ended its week Oct. 8 by announcing that it would be discontinuing the free Goog-411 directory assistance service that it has offered for the past three years. The death knell will officially sound on Nov. 12. Goog-411, the first speech-enabled directory assistance service, was reportedly a front for Google to gather utterances to build […]

Nuance Goes Deeper into the Big Blue

Nuance Communications today announced another partnership with IBM that sees the two companies working together to advance speech technologies. This latest venture involves natural language processing and clinical language understanding for the healthcare industry. It is certainly a far reaching effort, as there are 2 billion patient healthcare documents dictated every year in the United […]

The Case Against Assistive Technology

‘In an effort to increase schools’ use of assistive technologies (AT) for students with disabilities, AT software developer Don Johnston yesterday released a video titled “The Case Against AT.” The video, which is just over three minutes long, maintains that many children with learning and physical disabilities are being overlooked in schools because, among other […]