Closing the Book on On-Hold Month
It’s probably a little-known fact (or maybe it is well-known in this industry), but March was officially designated as National On-Hold Month. Why March? Well that’s when Alexander Graham Bell’s birthday falls (he was born on March 3, 1847), and if he hadn’t invented the telephone, there’d be no reason to be put on hold. [...]
Microsoft Video Demos Bing Speech App Prototype For Windows Mobile
A leaked video demonstrating a Microsoft Bing voice search and Windows Mobile app prototype has been making the rounds on the Internet, generating considerable buzz. The footage can be found on the Microsoft Kitchen Web site and shows off improvements in the company’s voice recognition solutions. The video features Microsoft’s chief technical strategy officer, Eric [...]
Google Snaps Up Neural Networks Start-up
Google is furthering its research on deep neural networks with its acquisition of DNNresearch, a start up founded last year by University of Toronto professor Geoffrey Hinton and graduate students Alex Krizhevsky and Ilya Sutskever. Hinton is well known for his work with neural nets, and according to Google, his research has profound implications for [...]
Just Put a Bag Over Their Heads
In an amusing and yet sobering new video, Easy On Hold, a company that specializes in on-hold messaging, compares putting callers on hold in silence with putting a bag over their heads. That, the video states clearly, “Isn’t very nice.” “You’re punishing your customers and your own brand when you put people on hold in [...]
Sestek Seeks To Make A Dent in the Global Voice Biometrics Market
Add Turkish speech tech company Sestek to the fray of voice biometrics providers, as the company has announced plans to bring its Voice Verification solution abroad. Sestek has been in business since 2000, and counts clients in the finance, insurance and telecommunications sectors in Turkey. The company touts its Voice Verification solution as combining advanced [...]
Nuance To Demo New Healthcare Voice Assisted Virtual Assistant
Nuance will unveil its virtual assistant project, codenamed “Florence,” at the upcoming Healthcare Information and Management Systems Society (HIMSS) Conference. Nuance said that healthcare developers can embed virtual assistants—ones that conduct meaningful conversations, interpret physician requests, ask for clarification and seamlessly manage changes in course of action much like their human equivalents—directly into any clinical [...]
Study: Speech Analytics Applications Market Is Poised For Growth
According to new research from DMG Consulting, the speech analytics market is showing gains, and is expected to climb 20 percent this year versus 2012. The study, 2012-2013 Speech Analytics Product and Market Report, also projects that the market will increase 18 percent in 2014, and 16 percent in 2015. “With the emergence of real-time [...]
