Crushes & Hexes (IVR Edition)
It’s time for another edition of the Speech Tech blog’s regular feature, “Crushes & Hexes.” Appearing every Wednesday, we highlight companies, places, technologies, or people we deem praise-worthy, or cringe-inducing within the speech/tech/IT world. As always, your feedback is appreciated! Email us at blog@speechtechblog.com if you have a crush or hex item you’d like to [...]
Meet the Editors – Part Deux.
Ryan Joe Editorial Assistant – Speech Tech Magazine I graduated from UCLA with a BA in English and have completed coursework for my MFA from Columbia. Like Lauren, I write features and case studies for the print edition of the magazine. I contribute heavily to the FYI and author the new Overheard/Underheard column, which premiered [...]
Fitter. Happier. More Speech Tech.
We got copies of the March ’08 issue of Speech Tech on our doorsteps today. Look for it in your mailbox soon. And, if you don’t subscribe, do so now! It’s free if you’re in a field related to speech technology. Sign up here. In the March issue, I check out the market for contact [...]
Meet the Editors – Part 1.
I promised a few weeks ago that I’d post some sort of info about Ryan and myself. So, I’m pulling some photos from the Interwebs to give you more info about us. Ryan’s post will come later today or tomorrow. Lauren Shopp Assistant Editor – Speech Tech Magazine I graduated from Syracuse University with a [...]
Attach leg to table using screw #jb4 in the socket furthest from the leg facing northwest.
This is Speech Tech senior editor Len Klie’s first post on our blog. Be nice to him. Welcome to the interwebs, Len. New Jersey-based speech technology vendor iVoice only a few months ago received a U.S. patent for a methodology to make “Talking Consumer Products with Voice Instructions via Wireless Technology.” The company is moving [...]
Prompt Me
I’ve been writing a lot of features on IVR prompts. How to write them so the customer doesn’t get pissy and hang up, etc. But it’s all related to inbound calls, usually regarding customer care. Yesterday, I spoke with Dial Directions CEO Amit Desai about his company’s partnership with Jingle Networks, operator of 1-800-FREE411. Towards [...]
