At last year’s G-Force in San Diego, the company unveiled its Dynamic Contact Center (DCC), bringing the contact center beyond the phone to include customer contacts that come in from the Web, email, chat, fax, text message, and any other mode imaginable.
San Antonio is the seventh-largest city in the United States, and the cultural gateway to the American Southwest. It’s also home to this year’s G-Force, Genesys Telecommunications’ annual customer conference.
Speech Tech’s managing editor Len Klie will be attending the Genesys G-Force Conference this week in San Diego. Being the task master I am, I’ve asked Len to blog from the conference during his stay there. Look back tomorrow for his first post.
You may remember my previous review of free voicemail and STT provider YouMail. Well, rather than writing a freaked-out and angry email or making a furious phone call, the people at YouMail were kind enough to do a follow-up interview with me following my review. We went over how to better use the features and […]
Following a completely speech-unrelated weekend, we’re back at work….begrudgingly. (It’s in the 70s! There is sun!) Anyhow, remember that V-ENABLE test run we’re doing? It’s still going on! But to keep you up to date, here’s big news V-ENABLE released today: it has spun off a new service called FreeMobile411. Available for download, the program works multi-modally. Alas, you must own a Sprint phone to use it.
It’s Pope-Mania here in New York today, and, soon, Passover time (Chag Pessach Samaiach V’ Kasher!). Anyway, religion aside, let’s talk about directory assistance – it doesn’t get much more agnostic than that. So, once again, it’s time to test out some speech products.