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British Call Centers Subject to Prank Call Terrorism

By Eric B. on January 20, 2009 | 1 Response

Speech Heads, if you haven’t caught BBC 4′s Fonejacker, you are missing on on some speech hilarity. Fonejacker is the brain child of British-Iranian comedian, Kayvan Novak. Building on the rich cultural tradition of acts like The Jerky Boys, the show revolves around a slew of characters that Novak voices and uses to prank call [...]

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Call Center Tips From The U.K.

By Adam B. on January 14, 2009 | 1 Response

At Speech Tech Blog, we are big fans of callcentrehelper.com, the UK’s most popular online call center magazine. And as such we can’t help but highlight Steve Norman’s recent post about how to drive call elimination during a recession. Speech-Heads will definitely want to check out Norman’s post for themselves.  But in the meantime, here [...]

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Pictures (of people talking on headsets).

By STM Blog on April 11, 2008 | 3 Responses

So, have you ever noticed how many images of people speaking on headsets/in call centers are on the Web? Or used in ads for contact center technology providers? Because, ugh….I have. So, I decided to make a little gallery of some of my favorites. Click on the link to see the photo in question! This [...]

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