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Punctuation Is Your Best Friend in IVR Writing

Punctuation Is Your Best Friend in IVR Writing

By Allison Smith on December 8, 2010

As someone who voices telephone prompts every day, I get orders in which the client has written a lengthy explanation like: “….this phrase comes after ‘Please enter your…’ and before ‘followed by pound.’” It’s a lot of effort to explain where the prompt will occur—especially when I have such an amazingly simple remedy, and it [...]

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The Top 10 IVR Mistakes

By Allison Smith on December 1, 2010 | 1 Response

A smooth, easy-to-use phone tree should be the goal of anyone who designs IVR systems.

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A Speech-head Watches Outsourced

By Kathleen Savino on October 19, 2010

I was curious to see what the joke was going to be–would it be about how weird white people think Indian people are? Curry and cow gags? How call centers are the bane of existence no matter what?

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VoiceTrust Provides Some Hot Pix, and a One Night Stand?

By Eric B. on June 18, 2009

Speech Heads, I don’t know if you caught my story about VoiceTrust looking to extend its footprint via its new iPhone app, VoiceSafe, but back when I was working on the story spokesman Richard Tigges sent along some publicity screenshots of the program in action. The pictures give you a little bit more of an [...]

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Microsoft, TellMe, and Nuance: Analysts Face Off

By Eric B. on May 7, 2009

Speech Heads, I don’t know how many of you are also readers of our sister site, DestinationCRM, but if you aren’t you might have missed this little tag-team approach my collegue Chris Musico and I had going on over there. We both covered Microsoft/TellMe’s recent launch of some speech-enabled functionality to their enterprise cloud-based offering. [...]

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Today, We Review Nuance’s Voicemail-to-Text

By Eric B. on April 8, 2009 | 1 Response

Speech Heads, after many a voicemail message and perilously rigorous scientific testing, we’re finally ready to give you STBlog’s assessment of Nuance’s VM2T (voicemail-to-text) client. How the review breaks down A couple weeks ago, I had a briefing with Nuance Communications about setting the service up where they explained the lay of the land. They [...]

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Call Center Tips From The U.K.

By Adam B. on January 14, 2009 | 1 Response

At Speech Tech Blog, we are big fans of callcentrehelper.com, the UK’s most popular online call center magazine. And as such we can’t help but highlight Steve Norman’s recent post about how to drive call elimination during a recession. Speech-Heads will definitely want to check out Norman’s post for themselves.  But in the meantime, here [...]

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