Datamonitor
Datamonitor IVR Ranking Results Now Public!
By Eric B. on May 13, 2009
Let the beauty pageant begin, Speech Heads! Perhaps as a warming aperitif to our own 2009 Speech Industry Awards—-now accepting applications—-Voxeo has made Datamonitor’s 2009 “Decision Making Matrix” for the IVR space publicly available on their site. Datamonitor recognized Voxeo and Genesys as the #1 slammin’ players in the IVR space this year. The two [...]
Microsoft, TellMe, and Nuance: Analysts Face Off
By Eric B. on May 7, 2009
Speech Heads, I don’t know how many of you are also readers of our sister site, DestinationCRM, but if you aren’t you might have missed this little tag-team approach my collegue Chris Musico and I had going on over there. We both covered Microsoft/TellMe’s recent launch of some speech-enabled functionality to their enterprise cloud-based offering. [...]
