Let the beauty pageant begin, Speech Heads! Perhaps as a warming aperitif to our own 2009 Speech Industry Awards—-now accepting applications—-Voxeo has made Datamonitor’s 2009 “Decision Making Matrix” for the IVR space publicly available on their site. Datamonitor recognized Voxeo and Genesys as the #1 slammin’ players in the IVR space this year. The two [...]
At last year’s G-Force in San Diego, the company unveiled its Dynamic Contact Center (DCC), bringing the contact center beyond the phone to include customer contacts that come in from the Web, email, chat, fax, text message, and any other mode imaginable.
San Antonio is the seventh-largest city in the United States, and the cultural gateway to the American Southwest. It’s also home to this year’s G-Force, Genesys Telecommunications’ annual customer conference.
Speech Tech’s managing editor Len Klie will be attending the Genesys G-Force Conference this week in San Diego. Being the task master I am, I’ve asked Len to blog from the conference during his stay there. Look back tomorrow for his first post.
Speech Technology Magazine