|
|  |
Let the beauty pageant begin, Speech Heads!
Perhaps as a warming aperitif to our own 2009 Speech Industry Awards—-now accepting applications—-Voxeo has made Datamonitor’s 2009 “Decision Making Matrix” for the IVR space publicly available on their site.
Datamonitor recognized Voxeo and Genesys as the #1 slammin’ players in the IVR space this year. The two vendors “achieved the highest aggregated scores across technical capabilities, end-user sentiment and market impact rankings.”
Avaya, Cisco, Convergys / Intervoice and Nortel were also highlighted for their strong market presences, technical capabilities, but didn’t score as highly in end-user sentiment. Likewise, Aspect, Holly Connects and Syntellect were runner’ed-up as “viable contenders” with their own “unique strengths.”
The report has far more detailed explanations and considerations of where IVR has been historically and where it seems to be trending. Check out the full results HERE!
Also, if you feel yourself desperate for more speech awards and rankings, be sure to register for SpeechTek where the winners of the 2009 Speech Awards will be unveiled. I know that since we announced that we’d be taking entries, my brother Adam B. has been hyperventilating into a brown paper bag.
|
|  |
Hope you had a nice weekend! It’s raining here, and pretty miserable. We’ve been out for awhile due to an issue close, but should be back in action this week. Based on some news from RSS feeds, it looks like the day is getting off to a nice start, news-wise. And yes, that is a picture of William Shatner in his Star Trek days. And yes, this post mentions William Shatner as he relates to voice biometrics.
* BlackBerry announced its new BlackBerry Bold 9000, a new smartphone equipped with 3G capabilities. BlackBerry is one of a line of companies that have beat the new iPhone to the 3G finish line. Apple’s new version of the iPhone is expected to see a release this summer. The Bold phone is, “banking on the … sleek appearance to win over executives and field workers who’ve grown tired of sacrificing style for functionality.” I think that’s PR-speak for, “Please buy this instead of the iPhone. We made it look cooler.” [CRN]
* My favorite British pharmacy, Boots, announced it has chosen Intervoice to develop its natural language self-service application. [TMC]
* Another woman has joined the high ranks in the speech technology field — Susan Almeida will serve as vice president of global services for speech analytics provider CallMiner. You go, girl. [EarthTimes]
* Speech technology for Danish people. Yay! [PR.com]
* Sensory’s BlueGenie Lite = speech synthesis for Bluetooth devices. Todd Mozer, Sensory’s CEO, says in the article: “We’re able to replace all these awkward presses and beeping with speech.” Awkward presses and beeps – GONE. [Wireless Week]
* Every employee’s worst nightmare: Companies’ HR departments using voice biometrics to detect lying about sick days. Don’t ask me what ’skivers’ are; but it’s another funny British word to say. [Birmingham Post]
* Mother’s Day was yesterday, but I just found this article today. It’s about cool presents to buy your mom. My favorite is the ‘SmartShopper’, which uses voice recognition to store grocery lists. Great – groceries! Just what every mom wants to be reminded of on her special day. I’m also imagining the totally awesome possibilities regarding how this device could seriously mess up utterances. [The Sudbury Star]
* When I was growing up, my mom’s idea of enhancing my cognitive abilities was reading to me, and letting me watch PBS. Today? “Smart toys.” Experts say the toys, “contain technological enhancements that enable a child to form dynamic, emotional relationships. Smart toys incorporate microchips, voice recognition and wireless capability so that toy and child can spend quality time together.” This is so incredibly sad. Another ‘Baby Einstein’? I hope not, because it has been proven that ‘Baby Einstein’ does absolutely nothing that would make your child more intelligent. [The Telegraph]
* Umm…apparently William Shatner has an award called ‘William Shatner’s Heartbeat of America’ that he gives away. This year it went to a voice biometrics company. Voice biometrics: the heartbeat of America. [PR Web]