Where Have All the Operators Gone?
It’s all my fault. Well, actually, as easy as it is to strike guilt with me, it’s not all my fault. The obsolescence of the telephone operator is as a result of ever-emerging technologies that were already spinning well out of control by the time I came on board as a well-known voice of automated telephone [...]
Punctuation Is Your Best Friend in IVR Writing
As someone who voices telephone prompts every day, I get orders in which the client has written a lengthy explanation like: “….this phrase comes after ‘Please enter your…’ and before ‘followed by pound.’” It’s a lot of effort to explain where the prompt will occur—especially when I have such an amazingly simple remedy, and it [...]
