What happens when a company kicks its call recorders to the scrap yards? Where do those quality monitoring systems go to die? The contact center cemetery! Well, most likely not. But today, a company called VirtualLogger announced a new Up-Grade Program for contact centers wishing to ditch their old systems in favor of hosted solutions. In addition to getting cash for their old gear, VirtualLogger promises it will never make its customers pony up extra cash for version upgrades of its programs. Sound too good to be true? We’re guessing it might be — why? Because we hear this is what happens when you get rid of those cherished call recording and quality monitoring systems: