Sound Off: Social Media Meets Speech Analytics
Hey Speech-Heads, Here’s a quick reminder to check out the latest Web Exclusive from the Sounding Board at Speech Technology. This month, Daniel Ziv–vice president of customer interaction analytics at Verint Witness Actionable Solutions–tackles how understanding customer behavior is important regardless of the chosen communications medium in a pice titled Social Media Meets Speech Analytics. Check [...]
Round Up & Release
I wish there were two of me. No, seriously — except not in that creepy way portrayed in the venerable film Mulitiplicity. Because, seriously, there is way too much news on which to report for this issue of Round Up & Release. So sit back and relax, unless you live in California, because, according to scientists, you will be hit with a catastrophic earthquake within the next 30 years. No! Google! Apple! I’m already sad.
