According to an official press release, “GM Voices, the world’s largest producer of professionally-recorded voice for telephony applications, hit the recording studio (down the hall) and turned Asterisk open source inspiration into a rocking tribute to IVR, complete with jamming guitars, bangin’ drums, a white-hot harmonica solo and the angelic vocals of the “Call Center Girls,” customer service AND singing professionals.”
So, as we all count down to The Big Dance, check out Conference Chair Jim Larson dishing on some of his personal programme highlights from SpeechTEK Europe.
What are you looking forward to at SpeechTEK Europe 2010?
I believe that speech-enabled multimodal applications are the wave of the future, and so I’m particularly looking forward to Professor Wolfgang Wahlster’s Keynote presentation on research in European universities and company laboratories in the areas of speech, multimodal, and multilingual technologies so I can plan to use these new types of technologies when they become available.
In Developing Multimodal Applications, attendees will learn how to integrate web-based services to create “mashup” applications involving speech, and how to develop multimodal applications on a variety of mobile devices. I believe these approaches will be widely used to deploy speech-enabled multimodal applications that customers can use anywhere, anytime on nearly any device.
In our Panel Session: Advanced Speech Recognition Techniques and Experiences, developers will give first hand experiences about designing, implementing, and deploying call routing applications. I’m looking forward to learning from their successes as well as their mistakes in providing voice-based call routing.
The Using Voice Biometrics Session explains how to identify speakers and verify that speakers are who they claim to be. These promise to help minimise fraud and theft.
The European market place is multilingual, yet most of today’s speech applications only speak and understand a single language. SpeechTEK Europe has two Sessions on developing multilingual speech applications, how to conduct usability tests in multiple languages, and how to deal with cross-cultural attitudes about IVR and speech systems.
Other highlights for me at SpeechTEK Europe are sessions describing challenges in new IVR markets, key directions for unified communications and hosting/premise, and a panel of analysts predicting the future of speech in Europe.
As all you Speech-Heads probably know, when it comes to product testing my Speech-Brother Eric B. was always the go-to-guy here at Speech Tech Blog. In his heyday, Eric B. would be testing five, six, seven speechy products every week, writing up reports, tuning, jotting down notes, talking to computers, etc.
Well, in his absence, I decided to try Ribbit Mobile. And let me just say this: Unlike a lot of speech solutions I have experienced, this one WORKS LIKE GANGBUSTERS!
I set it up on my cell phone (in a matter of minutes) logged onto the site on my computer and was good to go. My messages were transcribed almost perfectly and sent to me as a text message and as an email. And that was really just the tip of the iceberg. There were a lot of other cool features and functions and I heartily recommend the product.
Like I said, this is a Brief Summary. I have IVRs to navigate.
It’s Webinar Time! And this one promises to be a doozy! My Speech Brother Eric B. is flying in from Prague just to get in on the action. This one is moderated by Speech Technology’s own David Myron and features the likes of Ovum’s Daniel Hong and some top industry insiders from Contact Solutions, Avaya, Nuance and CSG Interactive Messaging.
Outbound interactive Voice Response (IVR) technology is quickly becoming an effective and cost efficient method of communication and is also being combined with other contact channels as part of a multichannel customer service solution and cost containment strategy. According to an Ovum report on hosted speech and outbound IVR services, this market is scheduled to grow to $525 million by 2013 as companies shift toward a more personalized, directed method of communications with their customers.
Here is what you can learn from this informative one hour session on this technology:
How an on-going optimization program will lead to new savings
How automated, proactive customer care improves service while lowering costs
How to leverage blended, cross-channel customer interaction strategies that enhance the customer experience and secure long-term profitable customer relationships
Surprising new insight into what consumers actually think about receiving outbound notifications
Join us on January 28 as we discuss trends in this market and how these industry professionals can help you take advantage of this growing business application.
SpeechTEK Europe is right around the corner and we here at Speech Tech Blog are pleased to announce the event’s 2010 Keynote Speakers. So, check out this year’s program, register today and make note of this powerhouse lineup:
Listening to Your Customers: How Companies can Mobilise Consumers as Co-creators and Innovators
Strategist, government advisor and innovator, Charlie Leadbeater, on the phenomenon of social media creativity and the importance of customer communication and relationships.
CEO of the German Research Center for AI, and Professor of Computer Science at Saarland University, Professor Wolfgang Wahlster on the latest research findings in speech, multimodal, and multilingual technologies, and what’s about to hit the market.
If you are anything like my Speech Brother Eric B., you’re freaking out about the details of SpeechTEK Europe. Well, here’s a quick Sneak Peak.
Although the program for is not yet in print yet, we here at Speech Tech Blog would like to offer up a preview. To reserve your personal copy of the program, click here.
For users, SpeechTEK Europe will provide you with answer these questions/provide you with the the goods on:
The future of speech in Europe.
How to move into new markets.
Can voice biometrics really validate users?
Does advanced speech recognition work, and at what cost?
How can analytics improve your understanding of what your customers are doing?
Should you run your speech applications on your own servers, or have them hosted by a hosting company?
How will evolving standards affect the development of new applications?
For developers, SpeechTEK Europe will answer these questions/deliver you with information about:
How to use voice biometrics
How to design and implement multimodal applications
How to manage speech recognition errors
How will unified communications affect your enterprise?
How to test and fine-tune speech applications
What are new uses of text-to-speech synthesis?
What are the latest technology advances in speech technologies?
How can your company provide the best security in an easy-to-use and cost-effective way? Find out by joining us for this interactive roundtable discussion about on-demand biometric speaker verification.
In today’s business environment customers, employees, and business partners are touching companies at multiple access points using devices that are rapidly evolving into multimodal communication platforms. At the same time, criminals have become alarmingly adept at compromising those devices and interactions. Companies are struggling to meet the competing demands of security and accessibility at a time when the global economy is pushing companies to their limits.
Join J. Markowitz, Consultants, Convergys, and Tellme for this roundtable discussion about on-demand biometric speaker verification. This roundtable will address how to:
Improve security, reduce operational expenses, and improve the customer experience associated with identity management and customer authentication.
Limit capital investment and leverage transactional pricing and fast implementation cycles to accelerate ROI.
Understand the design and technical challenges that companies should take into consideration when evaluating voice-based authentication strategies.
Evaluate the options available with pro/con trade-offs to help companies identify the right fit for their needs
I don’t know about you, but my Speech Brother Eric B. and I are always looking for MORE SPEECH! We’ll take it anyway we can get it: print items, blogs, web news, webinars and now PODCASTS!
How can I keep up with all that is new in the World of Eric B?
Well, my Speech Brother Eric B. has been–as I think I have said before–jetting across the USA. And, he’s blogging about it for our Sister Publication, CRM.
You know what time it is Speech-Heads? That’s right: It’s Webinar Time.
My Speech Brother Eric B. and I are very excited to announce the next Speech Technology Webinar: A Roundtable Discussion titled “Speech Solutions: Hosted Versus On-Premises.”
This Speech Tech SmackDown is moderated by our own Managing Editor David Myron and features a star-studded panel that includes Daniel Hong of Ovum, John Appleton of Nuance, Ernie Cote of Contact Solutions, Ahmed Bouzid of Angel.com and Dan York of Voxeo.
This all goes down on Thursday, November 12 at 2pm ET/11 am PT–and is clearly NOT TO BE MISSED.
Adam B. —
March 2, 2010 @ 2:25 pm 
As all you Speech-Heads probably know, when it comes to product testing my Speech-Brother 
Hey Speech-Heads,
OK Speech-Heads,
Strategist, government advisor and innovator, Charlie Leadbeater, on the phenomenon of social media creativity and the importance of customer communication and relationships.
CEO of the German Research Center for AI, and Professor of Computer Science at Saarland University, Professor Wolfgang Wahlster on the latest research findings in speech, multimodal, and multilingual technologies, and what’s about to hit the market.
Hey Speech-Heads,
It’s 
Hey Speech-Heads,
Hey Speech-Heads.
You know what time it is Speech-Heads? That’s right: It’s