Adventures at VoiceSearch 08!
I’m writing this from the first annual Voice Search Conference in San Diego. I’m also banging this stuff out real quick-like so I apologize in advance for any slovenliness of form and grammar. Additionally, the chambermaid at the Chateau de Marriott is battering the door because she insists my bed needs to be made and [...]
Ummmm….where’s the IVR?
Over the past month, I have been investigating agent-assisted IVRs, and working through some of the implications the technology may have on the contact center/IVR space. Today, I decided to give them a try. One company that uses the guided IVR, Spiegel, talked to me during an interview about their experience with the IVR, which [...]
