It’s time for another edition of the Speech Tech blog’s regular feature, “Crushes & Hexes.” Appearing every Wednesday, we highlight companies, places, technologies, or people we deem praise-worthy, or cringe-inducing within the speech/tech/IT world. As always, your feedback is appreciated! Email us at blog@speechtechblog.com if you have a crush or hex item you’d like to see online.
Crush: Speech Technology in the Mobile Market
Why We’re Loving It: After a few days of uncertainty regarding Nuance and Android, we got a definitive answer yesterday from Mike Thompson at Nuance (see yesterday’s post). The verdict: “We’re actively participating,” Thompson says. Cha-ching! In other Nuance news, the company announced it had signed a multiyear deal with Samsung to incorporate its speech recognition technologies into Samsung mobile phones. But one of the biggest news items was SpinVox’s $200 million-announcement: the company received that much in fundraising rounds with investors like Goldman Sachs. After an impressive showing at the Mobile World Conference in Barcelona, SpinVox has really been hitting it big-time, and with the $200 million, they’ll be doubling the number of mobile providers carrying its voicemail-to-text technology, as well as investing in an Advanced Speech Group in Cambridge.
Hex: Vishing - Giving VoIP and Contact Centers a Bad Name
Why We’re Hating: Following VoiceCon, I kept in touch with Krishna Kurapati, president of voice and information security company Sipera Systems. He sent me a brief email yesterday about “vishing,” or the use of VoIP/Internet phones to trick callers into thinking they’re getting in touch with a call center, when in fact their personal information is being poached by fraudsters. I’m too young to remember, but my mom tells me that people were hesitant to use ATMs when they first hit the scene — I worry that, because VoIP is still relatively new to the call center, that this will make people not afraid of speaking with their company, but also help them learn more about identity protection. In a February 2008 article in the Fort Worth Star-Telegram, writer Teresa Mcusic put it this way:
These so-called “vishing” attempts are on the increase because costs are going down for international phone calls, thanks to Internet phones, and identity-theft call centers are popping up all around the world targeting the U.S.
[Photos courtesy Wikipedia & SecureComputing.com]
Last week I announced that I would be testing out the new STT service provided by custom, online community-driven voicemail services provider YouMail. I was a guinea pig for one week, and had some interesting experiences with the program. After a frustrating set-up process and initial confusion, I have formulated my opinion about YouMail’s transcriptions (which are performed by YapMe.com). For the full run-down of my experience, click “More.”
Well, I would, if it hadn’t already passed, and I was Catholic. You may remember my announcement last week that I’m testing a new product and will post my reviews on the ST blog. So, which vendor am I reviewing? Hints: it’s related to mobile, free [I <3 beta], and integrates Web 2.0 into its business plan. The full scoop after the jump!