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Just A Point Of Curiosity

By STM Blog on March 14, 2008

One of the biggest concerns the speech technology industry has regarding mobile penetration is that Americans rely so heavily on GUIs. Is that why panelists at speech tech conferences have to use PowerPoint to explain their product ‘s offering?

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Prompt Me

By STM Blog on February 21, 2008

I’ve been writing a lot of features on IVR prompts. How to write them so the customer doesn’t get pissy and hang up, etc. But it’s all related to inbound calls, usually regarding customer care. Yesterday, I spoke with Dial Directions CEO Amit Desai about his company’s partnership with Jingle Networks, operator of 1-800-FREE411. Towards [...]

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